TP/SL

• Why is the T/P price not on the chart?
• Why is the S/L price not on the chart?
• What is Stop Loss (S/L)?
• What is Take Profit (T/P)?
• Why is the T/P not activated?
• Why is the S/L not activated?

Margin Call

• What is Margin?
• What is Margin Call?
• Can I still open new position when margin level below 50%?
• What is the Margin Call Level and how is it calculated?
• When does a margin call and stop out occur?
• What happens if I have no free margin left in my account?

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Stop Out

• Can you reimburse the Stop-out amount?
• What if the EA or CopyTrade trading strategies causes my account being Stop-out?
• What is the stop-out ratio of the platform?
• What is stop out?
• Can I adjust the Stop-out level?
• How to prevent stop out?

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Slippage

• What is positive Slippage and negative Slippage?
• What factor can cause Slippage?
• Why my order executed at a less favorable price?
• Why my order has closed before the preset TP price?
• Can I avoid Slippage completely?
• What is Slippage?

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Calculation

• Do I need to have a free margin to lock positions in my trading account?
• What is the formula for calculating the Profit/Loss of a CFD position?
• What is the difference between balance and equity in MT4? How are they calculated?
• What is the formula for calculating the pip value?
• How spreads was calculated?
• How does margin requirement is calculated?

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Account Statement

• How to get the statement
• How long can I view my statement ?
• Can I delete some trades history from my statement ?

Products & Services

• How much is the rollover fee?
• When will the rollover date take place?
• What is the average spread on EURUSD?
• What type of Oil does PU Prime provide?
• Why did my account been deducted/withdraw?
• What is Rollover date? Why will be charged?

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Indicators

• How do I add the indicator of KDJ?
• How do I add the indicator of MACD?
• Where is the folder of Indicators?
• How do I add the indicator of Moving Average?

Trading Knowledge

• Why is my position always opened with a floating loss?
• What happens if the account become negative?
• What is a dividend adjustment?
• What is a 'Sell Stop' order?
• Why do my swap fee triple for positions held over rollover on a Wednesday?
• How to check long/short swaps charge

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