How can I track the status of my account approval?

You can track and check the status of your account verification and approval through the Client Portal or PU Prime App. The displayed status shows your current verification progress and whether any further action is required.

Via Client Portal

Log in to the Client Portal using your registered account details.
From your left-hand, select Verification
Check your current account status to view the progress of your verification and approval.
The displayed status will indicate the current progress of your account verification and approval and whether any further action is required.

Via PU Prime App

Log in to the PU Prime App.
Select the Profile icon in the upper-left corner.
Select your profile information section.
Under Security and Login section, select Verification.
Check your current verification status and select the relevant verification level to view your verification progress and whether any further action is required.

Important Information

Account approval is subject to the successful completion of the required verification process.
The processing time may vary depending on the information and documents submitted.
Ensure that all required information and documents are complete and valid to avoid delays in the approval process.

Need More Help?

If you are unable to view your account approval status, have been waiting for an update, or need assistance with the verification process, please contact Customer Support for further assistance.