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  1. Help Center | PU Prime | More Than Trading
  2. Account Management

Client Portal

  • Why have I not received my credit bonus even though I have made a deposit?
  • What will happen if I deposit money into a trading account during negative balance?
  • What is Negative Balance Protection?
  • What is Proof of Face (POF) Verification?
  • How to complete manual additional Proof of Face (POF) Verification?
  • How do I remove my credit bonus?
See all 33 articles

Account Type

  • How to register for a Live Account?
  • What should I do if my account type does not meet the promotion requirements?
  • What do you need to know about our Islamic Trading Account?
  • Does PU Prime provide company account?
  • What is the difference between Standard and Prime account?
  • What account types does PU Prime offer?
See all 17 articles

Account Details

  • Can I choose my MT4/MT5 trading server (including Demo)?
  • How to change my account leverage?
  • How to change my account leverage in PU Prime APP?
  • How can I track the status of my account approval?
  • What to do if I can't receive emails from PU Prime?
  • Can I provide ID as Proof of Identity and as Proof of Address at the same time?
See all 30 articles

Account Statement

  • How to check for Closed Orders and Archived Orders via Client Portal
  • How to stop receiving account statements from PU Prime?
  • How to re-subscribe for account statements after I have unsubscribed from it?
  • Does PU Prime provide daily & monthly statement?
  • How do I generate account statements?
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  • Product

    • Forex
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    • Shares
    • ETFs
    • Bonds
  • Trading Platforms

    • PU Prime App
    • MetaTrader 4
    • MetaTrader 5
    • PU Social
    • PU Copy Trading
  • Learn

    • PU Prime Academy
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  • About PU Prime

    • About Us
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    • Help Center
  • Corporate

    • Regulation
    • Legal Documentation
    • Compensation Fund
    • Client Funds Insurance
    • ESG
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Risk Warning:Contracts for Difference (CFDs) trading carries a high level of risk to your capital and can result in losses, you should only trade with money you can afford to lose. CFDs trading may not be suitable for all investors, please ensure that you fully understand the risks involved and take appropriate measures to manage them. Please read the relevant Risk Disclosure document carefully, available here: Legal Documentation.

PU Prime is a business name of PU Prime Ltd, an international business company registered in Saint Lucia under registration number: 2023-00064.

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