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  1. Help Center | PU Prime | More Than Trading
  2. Account Management
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Client Portal

  • Why have I not received my credit bonus even though I have made a deposit?
  • What will happen if I deposit money into a trading account during negative balance?
  • What is Negative Balance Protection?
  • What is Proof of Face (POF) Verification?
  • How to complete manual additional Proof of Face (POF) Verification?
  • How do I remove my credit bonus?
  • Can I transfer my credit bonus?
  • Can I transfer funds between accounts?
  • How to find your unique referral link to Refer your friends from the Client Portal?
  • How to upload screenshots and documents in Live Chat?
  • How to send chat transcript to client’s email in Live Chat?
  • What is autochartist in Client Portal?
  • How to change language in Client Portal?
  • How to view personal profile information in Client Portal?
  • How to apply for promotion in Client Portal?
  • How to check transaction history in Client Portal?
  • How to reset password in Client Portal?
  • How to request transfer of IB/Affiliate in Client Portal?
  • How do I reset my authenticator?
  • How to view your account summary details in Client Portal?
  • What is Client Portal ?
  • How to modify security authenticator application?
  • How to apply for additional accounts in Client Portal?
  • How to change password in Client Portal?
  • How to find my User ID?
  • How to reset negative balances?
  • How to transfer fund between different account currency ?
  • How do I transfer funds if my account has credit?
  • How to access Client Portal?
  • What is the payment detail section in Client Portal?
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  • Product

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  • Trading Platforms

    • PU Prime App
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  • Learn

    • PU Prime Academy
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  • About PU Prime

    • About Us
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    • Contact PU Prime
    • Help Center
  • Corporate

    • Regulation
    • Legal Documentation
    • Compensation Fund
    • Client Funds Insurance
    • ESG
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Risk Warning:Contracts for Difference (CFDs) trading carries a high level of risk to your capital and can result in losses, you should only trade with money you can afford to lose. CFDs trading may not be suitable for all investors, please ensure that you fully understand the risks involved and take appropriate measures to manage them. Please read the relevant Risk Disclosure document carefully, available here: Legal Documentation.

PU Prime is a business name of PU Prime Ltd, an international business company registered in Saint Lucia under registration number: 2023-00064.

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